Toronto Education Forum

 9 September 2019

Looking to breathe new life into your travel programme?
Join industry leaders at the premier Education Forum in Canada!

To register, scroll to the bottom of this page and sign in.

Date: Monday, 9 September, 2019 

Time: 09:30 - 17:30



09:30 - 10:30 | Registration Open

10:00 - 10:30 | Mix n' Mingle in InterACTE

10:30 - 12:00 | Main Stage Programming

12:00 - 13:10 | Breakout rooms with working lunch

13:15 - 14:30 | Main Stage Programming

14:30 - 15:00 | Networking Break in InterACTE

15:00 - 16:30 | Main Stage Programming

16:30 - 17:30 | Networking Reception in InterACTE

Education Descriptions 

The Future Of Payments: Driving Digital Disruption With Virtual Payments
The benefits and future opportunities for virtual payments as business travel continues to evolve, exploring the financial challenges associated with business travel and how virtual payments solve some of these key pain points.

Peter Barnett
, Director Large Market Sales, American Express 

Outlook on Canadian Accommodations
A glance into the CBRE reports providing attendees with an update on the hotel industry supply & demand per market and how that affects business travel.

Sarah Law, Regional Director, Franchise Operations, Americas, Radisson Hotel Group

The ROI Equation: How to leverage data, traveler sentiment, and transparency to form more successful buyer-supplier partnerships

Join the discussion as IBM Procurement Services shares a POV on how some traditional travel policies & sourcing practices can work against your organization’s fundamental interests, and explore what buyers & suppliers can do to focus on what matter most.”

Scott Dawson, Procurement Consultant, IBM


NDC Simplified 
IATA’s New Distribution Capability (NDC) has been in the works for a number of years.  It is the basis for IATA’s follow-on initiative, One Order.  In this interactive session we will address the current status of NDC, what it is intended to facilitate, and the impact it could have for travel managers and sales managers in the travel sphere.

Take advantage of this live Q&A session, to have your questions addressed. 
Attendees can also pre-submit questions during the registration process. 

Garth Jopling, Partner, Nina and Pinta

Understanding One Order and How It Will Affect Your Travel Programme
A guided discussion concerning IATA’s One Order initiative, which will combine into one document the PNR, the ETK, and the EMD.  Join us to gain an understanding of this initiative and how you can work with your airline and TMC partners to both protect and develop your travel programme.

Garth Jopling, Partner, Nina and Pinta

Meeting Your Duty of Care and Compliance Obligations

Managing duty of care and meeting legal obligations for your globally mobile employees is increasingly complex. The Canadian Employee Relocation Council recently completed a duty of care survey of its members, and joint study with Seneca College to identify best practice frameworks for ensuring compliance and mitigating risk.  Join this discussion to learn more about how best in class employers are managing these risks and ensuring the safety of employees.

Stephen Cryne, President and CEO, Canadian Employee Relocation Council

A Quality Metric for All!

In today’s world, we need to broaden the current scope that determines travel programme effectiveness from what is now measured. Based on findings from 2018 ACTE research, conducted in collaboration with BCD Travel, we have identified the need to have measurements that include components such as trip success rate, traveller friction, human resource information, etc. The entire industry will benefit from a quality metric that is more practical in use. In this session, YOU will have the opportunity to weigh in and take an active role in identifying and creating a universal quality metric the entire industry can use. 

Anusha Chatterjee, Research Manager, ACTE Global

ACTE Research Update

ACTE Research provides key insights into today's industry challenges and issues to position corporate travel programmes for success and to meet the needs of the modern business traveller. Join us to hear highlights and key takeaways from research published in the past year as well as a sneak peak of soon to be released projects!

Leigh Bochicchio, Executive Director, ACTE Global

Corporate Buyer Round Table Discussion
We invite you join the discussion, connect with local travel managers and crowd-source ideas and solutions to help better serve your organisations. This is a closed-door buyer only discussion that allows you to bring your questions to the table, address challenges and receive immediate feedback from industry colleagues.

Facilitated by:
Carole Maher, Procurement Consultant, Supply Chain Ontario, Ontario Shared Services, Ministry of Government and Consumer Services

Economic and Business Travel Outlook: Still Moving Forward
Back at the Education Forum by popular demand, join Sal Guatieri, BMO Senior Economist and Director, Economic Research as he updates us on his insights on key Canadian, US and Global economic factors. Attendees will learn about the current status of the Canadian economy and where we believe it is headed. Sal will discuss the risks of tariffs and the slowing global economy all while creating a better understanding of the implications for the outlook for business travel. 

What previous attendees have to say about Sal’s presentation:
• “BMO annual economic projections are excellent! Please keep this!”
• “Sal knows his stuff and tied it well to travel.”
• “Great information and easy to understand.”

Sal Guatieri, BMO Senior Economist and Director, Economic Research

Ignite Presentation - Istanbul: Shaping the Future of Aviation
As a result of the strong and consistent development of G20 countries such as China, India, Russia, Indonesia,
and Turkey, the growth axis of the world has shifted from the West towards the East. As many industries
adapt to today’s rapidly changing market environment, a significant shift is occurring in aviation as well.
While this change process takes place in the aviation industry, Istanbul, which is already a natural hub with
its strategic geographic location, is turning into a global air transport hub. Thus, the aviation sector is expected
to provide even more added value to Turkey’s economic development going forward.

Serving as a natural bridge between east and west as well as north and south, Turkey provides important geopolitical
benefits while effectively offering access to 1.5 billion potential customers, thanks to its close proximity to
Europe, Eurasia, the Middle East, and North Africa, whose economies collectively amount to US$ 25 trillion. 


Tarique Anwar, Regional Corporate Sales Manager, Turkish Airlines

Additional topics, session descriptions and speakers coming soon! All session information is subject to change.

Meet ACTE:

Venue - Radisson Admiral Hotel Toronto-Harbourfront
249 Queens Quay W, Toronto, ON M5J 2N5
+1 416-203-3333

A truly unique hotel situated on the shores of Lake Ontario, The Radisson Admiral Hotel Toronto-Harbourfront features stunning views of the lake from many of its 157 newly renovated guest rooms and studios. The Hotel offers superb restaurant and lounge facilities in concert with flexible conference and event space as well as visually stunning exterior pool patio facilities.

Guests will enjoy their close proximity to Toronto's downtown main attractions and is easily accessible to both Pearson Airport using the UP Express or the Billy Bishop Airport, situated <2km's from the hotel. Enjoy complimentary Wi-Fi in all guest rooms, a fitness center, outdoor lakeview pool lounge and room service from 6:30am - 10:30am and 5pm -10pm daily.

Our property offers >11,000 sq. ft of meeting space which underwent renovations in 2016.

To find out more, visit or call 1-800-333-3333

Important note: Toronto Film Festival dates are Sep 5-15, 2019. Hotel inventory is filling up quickly, please do not delay in booking your accommodations at the host hotel or nearby property. 

Thank you to our sponsors!

Event Sponsors:


InterACTE Sponsors:


Travel Sponsors:


Official Media Partners:

Getting There

Lyft Travel Discount
We've partnered with Lyft Business to provide you transportation to and from the Toronto-Radisson Admiral Hotel Harbourfront. Save $5 off, 2 rides to/from the host hotel on 9 September 2019. Before you request your ride, in the "Promos" section of the Lyft app enter your promo code: ACTETORONTO. Note: You must be in "Personal" mode for the code to apply and will only need to enter the code one time.

VIA Rail
Valid: September 6 2019 - September 12 2019
Territory: From all stations throughout the VIA system to Toronto, Ontario and return.
Restrictions: Fare applies to a maximum of two passengers per booking. One complimentary stopover is allowed at no additional charge. For travel on all fare plans in Business class, the first stopover is allowed at no additional charge, provided that this stopover takes place in Toronto, Montréal or Ottawa only.
Discount: 10% off the best available fare in Economy, Economy Plus, Business, Business Plus, or Sleeper class. "Subject to the conditions and restrictions of the fare plan to which the additional discount is being applied."
Exception: Discount does not apply in any Escape fares and Prestige Class.
Discount Code: 14010
Online Booking Tips: 
Log in to your profile, or create one prior to booking. On the Passenger information screen, select "Convention fare" from the “Discount Type” drop-down menu, and enter the discount code for your convention or event in the “Discount code” field. The conference fare will be shown on the next page.

WestJet is pleased to offer ACTE Toronto Education Forum attendees 5% off Econo* and 10% off EconoFlex and Premium fares for travel within Canada and 2% off Econo*, 5% off EconoFlex and 10% off Premium base fares for guests travelling Trans-border into and out of Toronto. To take advantage of this offer, attendees will need to enter the discount code onto the direct website below. Please visit to make a booking online.
Valid: September 6- 16, 2019
Coupon code: D44ZK64
Promo code (travel agent use only*): VCC70
*Travel Agents – if booking in GDS please use Promo Code
Changes/Cancellations: You can change or cancel reservations within 24 hours of booking at no charge. Further changes or cancellations can be made up to 2 hours prior to the flight; please note additional fees or charges may apply for each guest depending on fare class booked and differences in fare. Check out our service fees page for more information.

UP Express
Are you arriving at Toronto Pearson Airport? If so, don’t stress about traffic or rush hour! UP Express departs from both Toronto Pearson International Airport and Union Station and every 15 minutes. Your journey takes just 25 minutes; it's the swiftest and most reliable way to travel. Purchase your tickets online or at the station for just $12.35 one-way. 

Travellers should disembark at Union Station and can walk 14 minutes to the host hotel. View the walking map.


Registration Deadline: 6 September 2019
Space is limited to 100 attendees, register today!

Become a member of ACTE today and receive up to 30% off the non-member registration rates.

Prices below are in CAD and do not include tax.
A tax of 13% will be added to the fee when registering.

ACTE Corporate Buyers & GOV/NGO's/Faculty:

Members: $0* Non-Members: $149


Members: $199 Non-Members: $259


Members: $0* Non-Members: $70

*Registration fees for ACTE events are now included as an enhanced membership benefit for business travel managers. This offer extends to all existing travel manager members and any new travel managers who join ACTE in 2019. A nominal non-refundable processing fee $10 is required at the time of registration and membership must be valid throughout the event date(s). Corporate buyer members who cancel their registration less than 7 days prior to the forum or who are no shows will be charged a $25 cancellation fee.


ACTE invites qualified bloggers, journalists and reporters for news dailies, financial publications, business travel publications, and broadcast media to submit a registration request for press credentials expressly for the purpose of editorial coverage. Press credentials limited to two per media outlet. Advertising sales staff may not register as press. To submit your request for a complimentary press registration, contact us.

If you have questions, would like to register someone else, or have a registration requiring an invoice for payment contact us. To view the full event policy click here

Toronto, ON CANADA
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