ACTE (Association of Corporate Travel Executives) is looking forward to being back in Milan for its annual Education Forum.
Do not miss out on the opportunity to meet and learn from industry professionals who can inspire and add value to your corporate travel programme.

Platinum Partners:


Gold Partners:

Theme of the day: Create the most suitable Travel Programme for tomorrow's challenges
In a world where the pace of change and globalization has accelerated the pace, and where new trends are emerging at an incredible rate, ensuring that the Travel Programme is ready to meet the growing and changing needs of each company is now a must.
At the ACTE Education Forum in Milan, the main operators in the industry and the most innovative Travel Managers will share with the participants the newest and most relevant themes to avoid the trap of a Business Travel program no longer suited to the needs of the company and to be able to build a program that instead provides companies with the right levers to grow and expand.
We will talk
- about how to prepare for change
- the multiple risks that the management of Business Travel can generate for the company
- how the Business Travel programme can and must meet the needs of different groups of people
- of the difficulties encountered in the world of hoteliers and much more.
Participants will then have an active role throughout the day with many moments of sharing and group work to maximize opportunities for learning and networking.


09:00 - 09:30 
| Forum Registration

09:30 - 09:40 | Welcome and International Business Travel Trends
Discuss the latest topics in the business travel industry with us. During this session we will give you information on the following topics:
- The future of travel management
- Quality management for business trips
- Quality indicators in travel management
- Payment solutions for corporate travel

 And finally, we will update you on the new research developed by ACTE Research.

Stephanie Smook
, Regional Director EMEA, ACTE Global

09:40 - 10:00 | Keynote Presentation
Alessandro Gianni, manager, consultant and director responsible for training at Assochange, will make a speech to frame the major changes currently underway and that affect the lives of organizations and link them to the tools that allow people to deal with them with greater awareness and professionalism. It is a matter of making a leap in mentality, starting to consider change as an integral part of the world in which we live and equipping ourselves accordingly. The presentation will also show some data from the Observatory on Change Management carried out in collaboration with the School of Management of the Politecnico di Milano.

Alessandro Gianni
, Board Member, Assochange

10:00 - 11:25 | Session 1: Experts advise: Travel Risk Management
The risks associated with managing Business Travel are many: from the simple loss of documents and suitcases to less obvious but increasingly significant risks such as IT risk and financial risk, passing through the most striking situations that we all hope we will never have to face. Ensuring that your travelers deal with travel in a safe and aware manner is therefore increasingly important for each Travel Manager, also from a Duty of Care point of view.

In this session, experts in the field will discuss all these issues and in particular: the different facets that the Travel Risk can assume, the tools available to Travel Managers to support travelers in case of need, the security of payments before and during the trip, the steps needed to create a Travel Risk Policy. 


Rosemarie Caglia, CEO, Travel for Business
Marco Franzese, Sales Manager IT, Amadeus
Cecilia Pantaleo, Associate Director New Business Development Management, Airplus
Andrea Piovan, Corporate Security, Bonatti Spa

11:30 - 12:40 | Session 2: Diversity & Inclusion: everyone counts!
Diversity is a wealth: different points of view and alternative perspectives help immensely even in the company to find new and original ways to the usual old problems. But sometimes diversity is dangerous. In some countries, being different is still considered a crime. So how can a Travel Manager take advantage of this diversity while ensuring the safety of his travelers? In this session, experts will discuss how to build a Travel Policy that is responsive to the needs of different groups of travelers, how to capture diversity in the company using storytelling, and how to leverage diversity through collaborative and engaging approaches.

Grazia Maria Giordano, Consultant,
Naomi Roland, Security Manager, International SOS
Franco Zullo, CEO, Stratego

12:45 - 14:00 | Networking Lunch

14:00 - 14:05 | Venue Host Presentation

14:05 - 15:30 | Workshop: Communication and Listening to Travellers
The timely and effective communication of the Travel Programme is perhaps one of the most complex aspects related to the management of Business Travel. 

How can the Travel Manager effectively communicate his Travel Programme? In this session, we will ask them! What works, what doesn't work and needs to be improved? In an interactive and collaborative workshop, participants will try to answer these questions using the Lightining Decision Jam methodology.

15:30 - 16:15 | Session 3: Opportunities and challenges of an industry unlike any other
The session will deepen the peculiar characteristics of the hotel industry by comparing the points of view and the needs of hotels and companies respectively and how these can arrive at a common point of contact. Through an excursus on the evolution of the sector and insights on the status quo, it will be possible to understand criticalities and opportunities for a better definition of the current and future travel program.

Fulvio Origo
, Senior Marketing Manager, HRS

16:20 - 16:30 | Wrap-up and Closing

16:30 - 17:30 | Networking Reception

Moderator of the day: Grazia Maria Giordano, Consultant,

Venue: Crowne Plaza Linate

Address: Via K.Adenauer, 3, 20097 San Donato Milanese MI, Italy
Phone: +39 02 516001

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All prices below are in EUR

ACTE Corporate Buyers & GOV/NGO's/Faculty: 


  • €0*


  • €179



  • €249


  • €329


  • €0*


  • €89

*Registration fees for ACTE events are now included as an enhanced membership benefit for business travel managers. This offer extends to all existing travel manager members and any new travel managers who join ACTE in 2019. A nominal non-refundable processing fee of €10 is required at the time of registration and membership must be valid throughout the event date(s). Corporate buyer members who cancel their registration less than 7 days prior to the forum or who are no shows will be charged a €25 cancellation fee.


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